Frequently Asked Questions | Non-Emergency Medical Transport – Aero NEMT Philadelphia
Can you help someone who has no mobility at all?
Absolutely. At Aero NEMT, we specialize in transporting passengers with zero mobility. Whether your loved one cannot walk, stand, or support their own weight, our team is trained to lift, assist, and transfer patients safely.
🛠 We use stretcher vans, wheelchair lifts, and two-person teams to ensure safety and dignity at every step.
For example, we recently transported Mr. Joseph from South Philly who had suffered a stroke. Our team helped him from his bed to our stretcher van and waited through his therapy appointment before safely bringing him home.
Can you help with stairs or apartment buildings with no elevator?
Yes — stairs are no problem. We use specialized equipment like the Stair Chair and StairMaster® Evacuation Track System to help patients safely descend or ascend stairs, even when elevators are unavailable.
Whether it’s one step or three flights, we come equipped with:
🔧 Stair chairs for wheelchair-bound or ambulatory patients
💪 Two trained staff members
🧤 Full safety harness systems
We helped Ms. Rosario, a 78-year-old in Germantown, down a 2nd-floor apartment with 12 steep steps using our stair chair and assisted her to her dialysis appointment without issue.
Do you provide long-distance or out-of-state medical transportation?
Yes, we offer long-distance NEMT, including state-to-state wheelchair and stretcher rides.
Popular destinations include:
PA to NY, NJ, DE, and MD
Hospital transfers to Johns Hopkins, Sloan Kettering, Mayo Clinic, etc.
We offer:
💺 Reclining wheelchairs & stretcher beds
🛑 Scheduled bathroom & meal stops
📍 Real-time updates for families
🧭 Routes planned with comfort and time in mind
Last month, we transported Mr. Thompson from Philadelphia to a rehabilitation center in Baltimore. Our team scheduled 2 bathroom stops and kept his daughter informed throughout the 3-hour trip.
Can you make bathroom stops during a long-distance ride?
Yes. Unlike traditional ambulances, our non-emergency service is flexible and client-focused.
We allow:
🚻 Bathroom breaks
🍽 Food/water breaks
🚶 Short rest/stretch stops
Just let us know in advance, and we’ll plan the route accordingly.
We helped a client from Bucks County get to a specialized clinic in New York. We made 3 bathroom stops and even picked up a warm blanket en route per the family’s request.
What if my loved one needs to travel alone? Will they be safe?
Yes. Our trained medical drivers are not only background-checked but also certified in:
✅ Patient handling
✅ CPR/first aid
✅ Emotional support
We’ll keep you updated with:
📱 Driver tracking
📸 Optional photos
☎ Phone confirmation upon arrival and drop-off
Ms. Nafeesa, 83, traveled alone to her oncology appointment while her son was overseas. Our driver texted him at every milestone, and she said it felt like “traveling with family.”
Can you wait during the appointment and bring the patient back?
Absolutely. We offer round-trip service with wait time included (up to 2 hours or more).
Our most popular service includes:
🚗 Pickup
🕒 Wait at clinic/hospital
🚙 Return trip home
For example, we helped a gentleman from 19124 get to Wills Eye Hospital and waited an hour and 15 minutes while he completed his eye treatment. No extra stress, no rescheduling.
How do I book a wheelchair or stretcher ride with Aero NEMT?
You can book in less than 60 seconds:
Call us at 📞 (267) 813-1414
Or Request a Quote Here
Tell us the pickup, destination, and service needed
Choose one-way or round-trip
Confirm and relax — we’ll handle everything
Same-day rides available — especially in Philadelphia zip codes like 19104, 19141, 19107, and 19126.
Do you offer discounts for return customers or bulk bookings?
🧾 $25–$100 OFF based on mileage
💸 Referral credits ($25 off future trips for every referral)
🤝 Loyalty pricing for clients who use us regularly
Ask us about our VIP Return Client Program to save even more.
Fill out the form to get a quote
Choose Aero NEMT for professional service that feels personal. Because when it comes to caring for your loved ones, nothing but the best will do.