Privacy Policy
Effective Date: March 3, 2026
At Aero NEMT (“we,” “our,” or “us”), we are committed to protecting the privacy and confidentiality of our clients, patients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aeronemt.com and use our non-emergency medical transportation services.
1. Information We Collect
To provide safe and efficient medical transportation, we collect the following types of information:
- Personal Identification Information: Name, phone number, email address, and mailing address.
- Medical & Mobility Information: Patient mobility status (Ambulatory, Wheelchair, Stretcher), patient weight and height (for equipment safety), and information regarding physical obstacles (e.g., stairs/steps) at pickup or drop-off locations.
- Trip Details: Pickup and drop-off addresses, appointment times, and facility names.
- Technical Data: IP addresses, browser types, and cookies used for website analytics and performance.
2. How We Use Your Information
We use the information we collect to:
- Coordinate and provide non-emergency medical transportation.
- Provide accurate price quotes and service availability.
- Communicate with you regarding trip confirmations, delays, or changes.
- Process payments and insurance claims.
- Improve our website and customer service experience.
3. SMS and Mobile Communication
By providing your phone number to Aero NEMT, you consent to receive communications from us (via voice or SMS) regarding your transport requests.
- No Sharing: Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.
- Opt-Out: You may opt-out of text communications at any time by replying STOP to any message.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to others. We may share information with trusted third parties only when necessary to:
- Operate our business (e.g., dispatch software and secure payment processors).
- Comply with legal obligations or government requests.
- Protect the safety and rights of our staff and patients.
All third-party partners are required to maintain the confidentiality of your information.
5. Data Security & HIPAA Compliance
Aero NEMT employs industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect data during transmission. While we provide non-emergency transportation, we handle all patient data with professional care and adhere to privacy standards to ensure the protection of sensitive health information.
6. Third-Party Links
Our website may contain links to other sites (such as medical facilities or insurance providers). We are not responsible for the privacy practices or content of those third-party sites.
7. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.”
8. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email Address: Info@aeronemt.com
Phone: 1 (267) 813-1414
