Safe & Reliable Steps and Stair Assistance in Grand Rapids with Aero NEMT
For individuals with mobility challenges, navigating stairs can be a major obstacle, whether at home, a medical facility, or a rehabilitation center. At Aero NEMT, we specialize in providing safe and professional stair assistance in Grand Rapids, ensuring that patients can move safely between levels without risk or discomfort. Whether you’re returning home after a hospital stay or need assistance getting to a medical appointment, our trained team is here to help.
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Helping a Patient Overcome Stairs Safely

Recently, we assisted Mrs. Anderson, a 72-year-old patient who was discharged from Spectrum Health Butterworth Hospital after hip surgery. She lived in a two-story home with a staircase leading to her bedroom and was worried about how she would manage once she got home. Her family was unable to safely carry her upstairs, and she needed professional support. Our trained NEMT team arrived at the hospital and safely transferred her into our wheelchair-accessible vehicle. Upon reaching her home, we used specialized stair assistance equipment and carefully guided her up the stairs. With trained professionals by her side, she felt secure and supported every step of the way. Her family was relieved, knowing she was in safe hands, and Mrs. Anderson was grateful that she could return to her own bedroom without the fear of injury.

Why Choose Aero NEMT for Steps and Stair Assistance in Grand Rapids in Grand Rapids?

✔ Professional & Trained Staff – Our team is skilled in assisting patients with limited mobility.
✔ Safe & Secure Transfers – We use proper techniques and equipment to ensure safety.
✔ Wheelchair & Stretcher-Friendly Service – No matter the mobility challenge, we’re equipped to help.
✔ Compassionate & Patient Care – We provide assistance with respect, patience, and professionalism.

Need Help with Steps and Stair Assistance in Grand Rapids? Contact Aero NEMT Today!

If you or a loved one in Grand Rapids need professional stair assistance, Aero NEMT is here to help. Our team ensures safe movement up and down stairs, offering peace of mind for both patients and families.

📞 Call us today to schedule assistance for steps and stair navigation!

Frequently Asked Questions

Can you help someone who has no mobility at all?

Absolutely. At Aero NEMT, we specialize in transporting passengers with zero mobility. Whether your loved one cannot walk, stand, or support their own weight, our team is trained to lift, assist, and transfer patients safely.

🛠 We use stretcher vans, wheelchair lifts, and two-person teams to ensure safety and dignity at every step.

For example, we recently transported Mr. Joseph from South Philly who had suffered a stroke. Our team helped him from his bed to our stretcher van and waited through his therapy appointment before safely bringing him home.

Yes — stairs are no problem. We use specialized equipment like the Stair Chair and StairMaster® Evacuation Track System to help patients safely descend or ascend stairs, even when elevators are unavailable.

Whether it’s one step or three flights, we come equipped with:

🔧 Stair chairs for wheelchair-bound or ambulatory patients

💪 Two trained staff members

🧤 Full safety harness systems

We helped Ms. Rosario, a 78-year-old in Germantown, down a 2nd-floor apartment with 12 steep steps using our stair chair and assisted her to her dialysis appointment without issue.

Absolutely. We offer round-trip service with wait time included (up to 2 hours or more).

Our most popular service includes:

🚗 Pickup

🕒 Wait at clinic/hospital

🚙 Return trip home

For example, we helped a gentleman from 19124 get to Wills Eye Hospital and waited an hour and 15 minutes while he completed his eye treatment. No extra stress, no rescheduling.

🧾 $25–$100 OFF based on mileage

💸 Referral credits ($25 off future trips for every referral)

🤝 Loyalty pricing for clients who use us regularly

Ask us about our VIP Return Client Program to save even more.